Support

As well as supplying a comprehensive range of new and refurbished metallography equipment and consumables, Spectrographic also has a specialist team of technicians. We offer diagnosis, servicing, training and generally an option to ensure the efficient operation of your equipment. Our servicing and support can be tailored to your individual needs by arranging a visit when and where is the most convenient to you.

Such equipment and machinery generally requires a yearly service in order to maximise accuracy, efficiency, quality and also longevity in lifespan. Our servicing encompasses checking of the machines functions, cleaning, adjustment of all mechanical, electrical, pneumatics and hydraulics, as well as the replacement of required wear parts and software updates. Finally, as well as offering tailored service plans, we issue a compliance certificate as well as a full service report for your internal quality records.

The service and support element of Spectrographic is something we are excited to see growing. By ensuring prolonged customer satisfaction, this service and support gives you, our customers, a go-to and, not only does it install confidence in the product you have purchased, but also confidence in us as a company. We also enjoy the troubleshooting which has resulted in a mutual positive between our customers and ourselves. It is important to understand that Spectrographic are here as a metallurgical support unit as well as a supplier.

Services available: Metallurgical testing equipment service, cutting machine service, hardness tester service, microscope service, mounting press service, polishing machine service